You’ve obviously been through the How To Order process & are eagerly awaiting the parcel to arrive! Now you want to know how long must you wait before your order is there?
“The first step in exceeding your customer’s expectations is to know those expectations.” – Roy H. Williams, Author Wizard of Ads Trilogy
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
You will find your account details under the “Contact Us” section of the menu.
Under the orders section, you will be able to see the courier tracking details for your parcel – once the parcel has been collected – for quick reference purposes & sharing to all your friends & family to brag about your new purchase!
You will see the following message appear if you hover over the “Track” button:
“Picked up by Courier Company on Date. Tracking code: Tracking Code. Live tracking on Link to Courier Tracking.”
If you press the “Track” button, it will take you directly to the live tracking of your parcel.
This way you are easily able to follow where your parcel is & conveniently access the information at any time. We know that checking a tracking number can be quite addictive – “Let me quickly just check again!” – and that is why we made it super accessible to you so that you can check as many times as your heart desires. We are just as excited as you are for you to receive your parcel!
Estimated delivery times:
Normal Areas: 1 – 3 Working Days (Normally)
Grey/Outlying Areas: 3 – 7 Working Days (Normally)
*Please add one extra working day to the above for any unforeseen circumstances.
Any orders processed after 12:00 are allocated to the next working day & therefore, will only go out with the courier company thereafter.
“Customer service is the new marketing.” — Derek Sivers
Thank you for putting your trust and confidence in our company. We are dedicated to giving you the very best service!
EKD Online Team
Kelly & Mighel
Cell/WhatsApp: 071 451 7195
Facebook: EKD Online | Facebook