Terms of Service

Overview

EKD Online (Pty) Ltd is an online-based (e-commerce) store that works within the borders of Southern Africa.

We only accept payments through South African based banks. Collections are not available as stock is kept/held at warehouses/distributors within South Africa. We provide an excellent delivery service that has an estimated time of arrival between 1-3 business working days within normal areas of Gauteng. Grey areas are between 3-7 business working days normally. Deliveries outside of Gauteng i.e. other provinces, is estimated to take between 2-5 business working days. Always add 1 business working day extra for unforeseen circumstances. If you request express delivery or same-day delivery, the delivery times will be different to those stated previously.

Before using or accessing our website, please read these Terms of Service carefully. You agree to be bound by these Terms of Service by accessing or using any part of the website. You may not access or use any services if you do not agree to all of the Terms and Conditions of this agreement. Acceptance is expressly limited to these Terms of Service if these Terms of Service are deemed an offer.

We reserve the right to update, change or replace any part of these Terms of Service. It is your obligation to regularly check this page for updates. Following the publishing of such modifications, your continued use of or access to the website implies acceptance of those changes.

This website is operated by EKD Online (Pty) Ltd. Throughout the site, the terms “us”, “our”,“we” and “supplier” refer to EKD Online (Pty) Ltd. EKD Online (Pty) Ltd offers this website, all information, resources and services accessible from this site to you, the user, subject to your acceptance of all of the terms, conditions, policies and notices indicated here.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence within South Africa and that you have given us your consent to allow any of your minor dependents to use this site.

Format of Payment and Contract

All goods to be ordered and bought at one’s own discretion. These Terms of Sale apply to all goods supplied by us, the supplier. We make no warranty of fitness or suitability for any particular purpose in respect of any goods purchased.

No contract of sale, of any products, arises and shall not come into existence between us and the customer/client until we have received, acknowledged and accepted your order and have received full payment (in cleared funds) for the goods so ordered and accepted thereof. Once we do so, there is a legal binding contract between us.

We operate on a “First to Pay has First Priority” system and all sales are subject to while stock is available. It is possible that where order capacity is high, payments will be received in close succession and a confirmation email sent despite sufficient stock not being available. Where the item of stock you seek is no longer available as a result of this, your money will be refunded to you. No claim for damages shall be made against us should this occur.

By way of clarification, when you place your order, you will receive an email acknowledging it, but your offer to purchase the products will not be accepted until your payment has been received in full and you have received your acceptance email. It is at this point that a binding legal contract of sale is created and any contract is subject to these Terms and Conditions. The contract is subject to your right of cancellation.

Payments

Payments are only accepted from customers/clients within the boarders of Southern Africa. As stated at checkout, an immediate payment is required in order for us to process your order faster. Failure to do so may lead to no stock availability after payment has been made however, we will provide a refund to you or alternatively, give you another option of what stock is available for you to choose from.

Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment is due prior to the delivery date, and on-time payment is a key requirement of this agreement. Failure to do so will result in the supplier terminating the contract immediately. There will be no delivery of goods until cleared funds have been received and accepted.

Ownership of goods will transfer to you once payment in full has been received, accepted and delivery thereof has successfully taken place. All risk related to any products shall transfer to you on date of delivery of the products.

Accuracy of Information

EKD Online (Pty) Ltd is not liable if the information provided on this site is not accurate, complete or up-to-date. This site’s content is intended for general information purposes only. Any reliance on the information on this website is at your own risk.

Our product prices are subject to change at any time. We retain the right to change or cancel the Service (or any element or content of it) at any time and without notice. Any modification, pricing change, suspension or discontinuance of the Service will not be accountable to you or any other party.

Prices displayed on our website are as accurate as possible at the time you place your order. If an error is discovered, we will notify you as soon as possible and give you the option of reconfirming or canceling your order at the correct price. If payment has already been made, the order will automatically be cancelled if we do not receive an order confirmation from you within 14 days of informing you of the error. If you cancel an order, or if the order is automatically cancelled due to the expiration of the 14-day period, we will refund or credit you for any amount paid, for the goods, provided that it meets the Refunds and Returns Policy.

Delivery and Insurance Costs

As an online based e-commerce store, we send out all our products via courier. We do not accept nor send out products through the post. EKD Online (Pty) Ltd only delivers within the borders of Southern Africa and courier costs are calculated on average courier charges.

The goods will be delivered to the full address provided to us at the checkout. Please ensure to fill out all required forms in order for us to provide fast and reliable services regarding your delivery.

The insurance charge is determined as followed:

For orders delivered by courier companies (hereinafter referred to as couriers) the insurance charge is three percent (3%) of the total order value. The customer is solely responsible for the excess amount due. Insurance costs are not added at your checkout and therefore, we inform you to notify us when insurance on goods for delivery is required.

We are not responsible for any delays in courier delivery times.

Delivery Charges & Shipping Insurance are not refundable.

Any delays which cause loss of income, is not our responsibility.

No responsibility or liability, whatsoever, shall attach to EKD Online (Pty) Ltd or its employees for any loss or damage to the goods, once in the courier’s possession, on the date of collection of the goods from the courier. The customer is solely responsible to notify us when insurance on goods for delivery is required.

Courier Terms

Terms & Conditions | The Courier Guy │ Worldwide Express

Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy.

Warranties

All warranties are provided through manufacturers and not directly through EKD Online (Pty) Ltd. EKD Online (Pty) Ltd does not take responsibility for direct warranty of any products bought from us. All goods sold shall only be covered by the manufacturer’s warranty. This warranty does not affect your statutory rights as a consumer. Stock sold may come with manufacturer’s warranties which vary according to the product and manufacturer. Such claims must be handled directly with the relevant manufacturer according to their policies and processes. All Promotional items (free goods e.g mouse/mouse pad/external drive/components etc.) do not carry any warranty. All items sold for the purposes of mining, or on a mining site, come with limited manufacturer’s warranty.

Customers will be assisted with warranties through trusted manufacturers that can evaluate the damage caused by hardware failure or any other limited causes.

Third-party Links

Third-party materials may be included in some of the content, goods and services offered through our service. This site’s third-party links may take you to websites that are not linked with us. We are not responsible for inspecting or analyzing the content or accuracy of third-party materials or websites, or for any other materials, products, or services provided by third-parties, and we do not warrant and will not have any duty or obligation for them.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website at any time. It is your responsibility to check our website periodically for changes. Your continued use of, or access to, our website or the service following the posting of any changes to these Terms of Service, constitutes acceptance of those changes. 

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