- No returns will be accepted without an RMA number. An RMA request form is to be submitted online prior to returning any items for any reason. Once received, we will then process your return or RMA accordingly.
- Please note that each request will be individually assessed & you will be notified as soon as practicable. Times given are merely estimates and are not binding on EKD Online (Pty) Ltd. This process can take up to 14 days or more. Please note that RMAs / repairs are attended to during business hours & exclude weekends and/or public holidays. EKD Online (Pty) Ltd shall not be liable for any loss or damage, of whatsoever nature, which the customer may suffer as a result of any unforeseen costs and/or delayed repairs.
- An RMA Request Form will be populated & provided to you once the above form has been fully filled in & submitted accordingly.
- The RMA Request Form will contain all of the above information provided as well as payment that will be due for courier collection before the RMA process and return after your RMA has been completed. No goods/services are released/provided until full payment (in cleared funds) has been received. Delivery charges & shipping/courier insurance costs are non-refundable. Please note that your collection/delivery address, stated on your request form, cannot be changed later – please ensure you are available for the requested collection date.
- All warranties are provided through manufacturers/suppliers and not directly through EKD Online (Pty) Ltd. EKD Online (Pty) Ltd shall not be liable, under any circumstances, for any data loss that may occur as a result of the replacement, refund and/or repair of any item(s). EKD Online (Pty) Ltd shall further not be liable, under any circumstances, for any data loss that may occur as a result of any new installation.
- All accessories and/or manuals must be intact and included inside the box/packaging when returning an item. This includes, but not limited to, all cables, power supplies, charging devices etc., for the item being returned and/or repaired.
- Please ensure that all items are safely packaged. EKD Online (Pty) Ltd is not responsible for lost or damaged goods in transit. We inform you to notify us when courier insurance on goods is required.
- Please refer to the link below for further information:
Call: 071 451 7195
WhatsApp: 071 451 7195
Office: Pretoria, Gauteng, South Africa
Please take note that we are an online business only. We deliver nationwide.