Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Gauteng: Delivery within 1 to 3 business days
- Cape Town & Durban: Delivery within 2 to 4 business days
- Other Areas: Delivery within 2 to 7 business days
Visit the My Account page on our website to register your account. [Click here]
On your Account page, you can update your address, username, password, and other account details. [Click here]
After placing your order, visit the Account page to view and track your order under the Orders section. You can also monitor your shipment in real-time once it has been collected by the courier. [Click here]
EKD Online does not store any credit card information. However, we ensure a highly secure checkout process when you place your order.
EKD Online is a VAT-registered company, and we provide TAX invoices to all our customers.
EKD Online exclusively operates and delivers within South Africa.
The number of packages will depend on the size of your order. For larger orders, you may receive multiple packages.
If you need to swap an item
Returns and Exchanges
To read our full “Refunds and Returns Policy” [Click Here]
Please contact our sales/support team with your order details, and we’ll arrange for the correct item to be sent to you. We will also provide instructions for returning the incorrect item at no cost.
EKD Online always recommends taking insurance on your delivery. If so, you received a damaged parcel, please contact our sales/support team with your order details and photos of the damage. We will assist you in resolving the issue promptly.
For any returns, please fill out the returns/refunds form, [Click here]
You can reach our sales/support team by contacting us through our website’s contact form, emailing us at ekdonlinesales@outlook.com, or calling us on 071 451 7195. We’re here to assist you and will respond as quickly as possible.
If you realise that you’ve entered an incorrect shipping address, please contact our sales/support team as soon as possible with your order details. We will update your address before your order is dispatched. If your order has already been shipped, we will notify the courier services as soon as practicable & provide additional guidance to correct the address.
Please contact our customer support team as soon as possible with your order details, and we will do our best to accommodate your request before the order is processed. If the order has already been dispatched, we will provide guidance on how to return the item once it arrives.
Unfortunately, we do not offer pre-orders for items that are sold out. However, we can accommodate back orders for products. You can also subscribe to the product to receive notifications when new stock arrives. (You will find this on the product listing)